Quality Management

 

Total customer satisfaction is everybody’s responsibility

 
 
Particularly during these difficult economic times, evidence of how businesses are providing quality services for their customers is more important than ever. At the same time, the businesses providing services are under time and financial pressures themselves. It is vital to ‘do it right first time’.
 
Adopting a quality management system will be a strategic decision influenced by:
 
·         Organisational environment, changes in the environment and risks associated with the environment
·         Varying needs
·         Particular objectives
·         Products provided
·         Processes employed
·         Organisation size and structure
 
There is no ‘one size fits all’. The Safety Company Limited can help businesses navigate the complexities of creating and implementing BSEN ISO 9001:2008 and provides a service to include:
 
·         Developing quality improvement processes
·         Construction of new systems
·         Managing new and existing systems
·         Carrying out regular internal auditing of systems
·         Providing assistance with external assessment
·         Providing quality awareness training
·         Providing Quality Auditor training
 
The cost of introducing or revising a quality management system is dependent on ‘where a business is now’, its type and its size. All costs, including any associated with ongoing support following design and implementation will be advised in advance.
 
Please contact us to discuss your individual requirements.